We want to make sure you love your SONA Home items and are happy to return any unopened merchandise up to 14 days after your order has been received. Send us an email at contact@SONAhomenyc.com with your name and order number and we will send you a shipping label to send back to us. Kindly note that we cannot create return labels for addresses outside of the original order address. Returns can take up to 10 business days to be received and processed in our warehouse. Once your return has been processed, you will receive a confirmation email with your refund. Returns will be subject to a $24.95 return shipping fee, which will be deducted from your refund. Outbound shipping fees from the original order are not refundable.
To note, you will be responsible for any damages that may occur in transit, so please ensure that your return is safely packaged. We will be unable to honor a return for any items that are returned to us stained, broken, or damaged in any way.
All Gift Card Purchases are sale and cannot be refunded
All orders shipped outside the US are considered final sale and cannot be returned or exchanged
All G & Tea Straw orders are final sale and cannot be returned or exchanged
If anything in your order arrives damaged, please send us a picture of the damaged objects to contact@sonahomenyc.com within 48 hours of receiving your order. We'll be in touch on how to get you a replacement as soon as possible.
